Privacy Policy – Zehan Trading

Welcome to Zehan Trading (the "Site", "Website", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit, browse, or make a purchase through our website.

We are committed to protecting your privacy and processing your personal information in accordance with the Digital Personal Data Protection Act, 2023, applicable provisions of the Information Technology Act, 2000, and other relevant laws of India.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect personal information necessary to provide our products and services.

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment confirmation details (we do not store complete payment card information)
  • Order history and transaction details
  • Communications with our customer support team
  • IP address, browser type, device information, and website usage data

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Process payments securely
  • Respond to enquiries and provide customer support
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal, regulatory, accounting, and tax obligations
  • Send promotional communications where permitted by law or with your consent

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your information may be shared only where necessary with:

  • Payment service providers
  • Courier and logistics partners
  • Website hosting, cloud, and IT service providers
  • Professional advisers, including legal and accounting consultants
  • Government authorities or regulatory bodies where required by applicable law

These third parties receive only the information necessary to perform their services and are expected to protect your information appropriately.

4. Cookies

We use cookies and similar technologies to:

  • Operate and maintain the website
  • Remember user preferences
  • Analyse website traffic and performance
  • Enhance your browsing experience

You may disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

While we take reasonable security measures, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete and manage your orders
  • Provide customer support
  • Comply with legal, accounting, and tax obligations
  • Resolve disputes
  • Enforce our legal rights and agreements

When personal information is no longer required, it will be securely deleted or anonymized, where appropriate.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent where processing is based on consent
  • Request restriction of processing where permitted by law

To exercise these rights, please contact us using the details below.

8. Marketing Communications

Where permitted by law or with your consent, we may send promotional emails, newsletters, or other marketing communications.

You may opt out at any time by clicking the unsubscribe link included in our communications or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational processes.

Any updates will be posted on this page together with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Zehan Trading
Trade Licence Number: 29BXGPS4976P2Z6
Licensing Authority: Government of India
Registered Address: Bengaluru (Bangalore) Urban, Karnataka, 560068
Email: hello@svetaatelier.com
Phone: +91 9778301300

Grievance Officer
Mr. Sirajudheen RV
Phone: +91 9778301300