Return & Refund Policy – Zehan Trading

Thank you for shopping with Zehan Trading. We are committed to providing high-quality products and excellent customer service. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, and order cancellations for purchases made through our website.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the following conditions are met:

  • The product is unused, unopened, and in its original condition.
  • The product is returned in its original packaging with all tags, accessories, manuals, and accompanying documents, where applicable.
  • A valid proof of purchase, such as an order confirmation or invoice, is provided.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Products

The following items may not be eligible for return or exchange:

  • Products damaged due to misuse or improper handling.
  • Customized or personalized products.
  • Products sold as clearance or final sale.
  • Perishable goods.
  • Products that cannot be returned for hygiene or safety reasons once opened.

This does not affect your rights if you receive a product that is defective, damaged during delivery, or incorrectly supplied by Zehan Trading.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or other supporting evidence, where applicable.

Once your request has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement, exchange, repair, or refund, depending on the circumstances.

4. Refund Process

After we receive and inspect the returned product, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method used for the purchase unless otherwise agreed. In certain cases, store credit may be offered as an alternative.

Refund processing times may vary depending on your payment provider or financial institution.

5. Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrectly supplied product, return shipping costs are the responsibility of the customer.

Additional shipping charges may also apply if a return results from incorrect or incomplete delivery information provided by the customer.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Orders that have already been processed, packed, dispatched, or shipped may not be cancelled. In such cases, you may need to follow the return procedure described in this policy.

7. Product Exchanges

Exchanges are subject to product availability and approval by Zehan Trading.

Please contact us before returning any product to confirm whether an exchange is available and to receive return instructions.

8. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Zehan Trading
Registered Address: Bengaluru (Bangalore) Urban, Karnataka, 560068
Email: hello@svetaatelier.com
Phone: +91 9778301300

Grievance Officer
Mr. Sirajudheen RV
Phone: +91 9778301300