Shipping Policy – Zehan Trading

At Zehan Trading, we are committed to processing and delivering your orders efficiently, securely, and on time. This Shipping Policy outlines our order processing, delivery timelines, shipping charges, and related terms for purchases made through our website.

1. Delivery Coverage

We currently deliver to serviceable locations across India, subject to courier availability and operational feasibility.

Delivery availability may vary depending on your location, product availability, and the service coverage of our logistics partners.

2. Order Processing

Orders are processed only after successful payment authorization and order verification.

To avoid delays, customers are responsible for providing accurate shipping information, including:

  • Full name
  • Contact number
  • Complete shipping address with PIN code

Orders are generally processed and dispatched within the timeframe communicated during checkout or confirmed by our customer support team.

3. Delivery Timeframes

Estimated delivery times depend on factors such as:

  • Delivery location
  • Product availability
  • Courier partner schedules
  • Public holidays and weekends
  • Weather conditions or transportation disruptions
  • Government restrictions or other unforeseen circumstances

All delivery timelines are estimates only and should not be considered guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

Additional shipping charges may apply if:

  • Incorrect or incomplete delivery information is provided.
  • Repeated delivery attempts are required.
  • Special delivery arrangements are requested by the customer.

5. Order Tracking

Where available, shipment tracking details will be sent via email, SMS, or other contact methods provided during checkout.

Customers are encouraged to use the tracking information to monitor the progress of their shipment.

6. Delivery Issues

Please ensure that someone is available to receive the shipment at the delivery address.

If you experience delayed delivery, damaged packaging, missing items, or receive an incorrect product, please contact us promptly with your order details and any supporting evidence, such as photographs.

7. Incorrect Address or Failed Delivery

Zehan Trading is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate shipping information provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-shipment.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please notify us as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging, where applicable

Eligible claims will be reviewed and resolved in accordance with our Return & Refund Policy.

9. Contact Us

If you have any questions regarding shipping, delivery status, or your order, please contact us:

Zehan Trading
Registered Address: Bengaluru (Bangalore) Urban, Karnataka, 560068
Email: hello@svetaatelier.com
Phone: +91 9778301300

Grievance Officer
Mr. Sirajudheen RV
Phone: +91 9778301300