Website Policies – Zehan Trading

This page provides an overview of the policies governing the use of the Zehan Trading website, including our privacy practices, terms of use, orders, payments, shipping, returns, and customer rights. By accessing or using this website, you agree to these policies and all applicable laws.

1. Company Information

Legal Name: Zehan Trading
Trade Licence Number: 29BXGPS4976P2Z6
Licensing Authority: Government of India
Registered Address: Bengaluru (Bangalore) Urban, Karnataka, 560068
Email: hello@svetaatelier.com
Phone: +91 9778301300

2. Privacy Policy

We collect, use, and process personal information only for legitimate business purposes, including processing orders, delivering products, managing payments, responding to enquiries, improving our services, and complying with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

Information we may collect includes your name, contact details, billing and shipping address, order history, payment confirmation details, and communications with our customer support team.

We do not sell or rent your personal information. Where necessary, we may share information with payment processors, courier partners, IT service providers, professional advisers, or government authorities as required by law.

We implement reasonable technical and organizational safeguards to protect your personal information. Subject to applicable law, you may request access, correction, deletion, or withdrawal of consent by contacting us.

3. Terms of Use

By using this website, you agree to use it only for lawful purposes and not to interfere with the security, functionality, or operation of the website.

All website content, including text, images, product descriptions, logos, trademarks, graphics, and branding, is the property of Zehan Trading or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, or commercially used without our prior written consent.

4. Orders and Payments

All orders are subject to acceptance, payment authorization, and product availability.

Customers are responsible for providing accurate billing, shipping, and contact information during checkout. Payments must be completed using the payment methods available on the website.

All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

5. Shipping Policy

We deliver to serviceable locations across India, subject to courier availability and operational feasibility.

Estimated delivery times, shipping charges, and available delivery options will be displayed during checkout. Delivery times are estimates only and may vary due to stock availability, courier delays, public holidays, weather conditions, transportation disruptions, or other circumstances beyond our reasonable control.

6. Returns, Refunds & Exchanges

Customers may request a return, refund, or exchange within 7 days of receiving an order, provided the product is unused, unopened, in its original packaging, and accompanied by valid proof of purchase.

Products that are customized, perishable, clearance items, or non-returnable for hygiene or safety reasons may not be eligible for return unless they are damaged, defective, or incorrectly supplied.

Approved refunds will be processed using the original payment method or, where agreed, as store credit.

7. Cookies

We use cookies and similar technologies to operate our website, remember user preferences, analyse website performance, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain website features may not function correctly if cookies are disabled.

8. Marketing Communications

Where permitted by law or with your consent, we may send promotional emails, newsletters, or other marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Zehan Trading shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website, product unavailability, delivery delays, technical interruptions, or reliance on information published on this website.

Nothing in these policies limits any liability that cannot be excluded under applicable law.

10. Governing Law

These Website Policies shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website or purchases made through it shall first be addressed through good-faith discussions and our customer support process. If unresolved, disputes shall be subject to the jurisdiction of the competent courts and consumer forums located in Bengaluru, Karnataka, India.

11. Changes to These Policies

We may update these Website Policies from time to time to reflect changes in our business practices, legal requirements, or operational processes.

Any updates will become effective immediately upon publication on this website.

12. Contact Us

If you have any questions regarding these Website Policies, your orders, shipping, returns, refunds, or privacy rights, please contact us:

Zehan Trading
Trade Licence Number: 29BXGPS4976P2Z6
Registered Address: Bengaluru (Bangalore) Urban, Karnataka, 560068
Email: hello@svetaatelier.com
Phone: +91 9778301300

Grievance Officer
Mr. Sirajudheen RV
Phone: +91 9778301300